FAQs
Welcome to our Frequently Asked Questions section. We have created this page in order to answer the most common questions of our clients. In case you do not find an answer to your particular question, do not hesitate to contact us, we answer all emails in less than 1 hour. We are also available to chat or for Whatsapp from Monday to Friday, from 8:00 am – 10:30 pm (GMT +2).
Can I choose between a Vintage or Modern Car?
Yes, you can decide between a Vintage or Modern Car.
Do I need to make reservations in advance?
Yes! Since our tours do sell out, we recommend making reservations in advance so that you will have the greatest selection of tours and times available.
Can I change the date of my tour or transfer?
Yes! You can change your tour and/or transfer FREE of charge by sending us an email as soon as possible. We will do our best to reschedule your tour and/or transfer, all depending on availability.
Can I customize a tour to fit my needs?
Yes. All our Tours follow a specific program but is always customizable to what our clients want to do. Basically you are the owner of the car, driver and tour guide for the period of time that the Tour lasts.
Are you going to pick me up in the lobby of my hotel?
Yes, all our Classic and Modern Cars are licensed by Cuba Taxi, so we can always pick you up in the lobby of your accommodation, whether in Havana, Varadero and any other throughout Cuba.
If I'm American citizen can I use your services?
Yes, we offer our services to us citizen on a daily basis, all of our tours/transfers fall under the “Support for the Cuban People” Visa Category to meet US regulations, each traveler is engaged in a full schedule of local education and cultural activities.
Does your tour qualify for People-To-People US rules?
Yes, it will fall under the “Support for the Cuban People” Visa Category to meet US regulations, each traveler is engaged in a full schedule of local education and cultural activities.
What happens if I come on a cruise and the landing of the ship takes longer than expected?
Worry-free! Your tour guide will still wait for you at the meeting point “St Francis of Assisi Fountain”
Can I pay in any other currency but CUC?
Yes! Although we always prefer that you pay to us in CUC, you can also pay the equivalent in USD, EUR or GBP.
How do I exchange currency?
As soon as you arrive in Cuba you will be able to exchange your currency to CUC everywhere, at any bank on the streets, at the airport or even at the hotel’s reception. Anyway if you are on a Tour and you decide to exchange your money, our driver and guide can help you, by bringing you to a bank.
Can I pay in any other currency but CUC?
Yes! Although we always prefer that you pay to us in CUC, you can also pay the equivalent in USD, EUR or GBP.
How do I exchange currency?
As soon as you arrive in Cuba you will be able to exchange your currency to CUC everywhere, at any bank on the streets, at the airport or even at the hotel’s reception. Anyway if you are on a Tour and you decide to exchange your money, our driver and guide can help you, by bringing you to a bank.
We are more than 4 people, do we need a second car?
Yes, you will need a second car, our classic cars can accommodate a maximum of 4 passengers plus your private guide plus the driver. In case you prefer to travel all together, we can also organize a Microbus Modern Car. If there are 5 of you, we can also organize a driver/guide so you can drive all together in a single classic car.
Do I need to make reservations in advance?
Yes! Since our tours do sell out, we recommend making reservations in advance so that you will have the greatest selection of tours and times available.
Do I have to pay for booking a Tour/Transfer?
No! You do not need to pay anything to book or cancel a Tour / Transfer. Anyway, we would like to mention that we trust the policy of mutual respect between the company and the client and we hope you let us know as soon as possible in case of cancellation once you have booked.
Are the Tours and Transfers Private?
Yes, all tours and transfers are private. You will only be accompanied by our driver and one of our tour guides. Anyway, you can invite people yo know to join if you prefer to share the price.
How do I recognize my tour guide after I get off the ship?
Your Guide will be waiting for you at the Fountain of St Francisco of Assisi Square, which is located just in front of the Cruise Terminal, he/she will be holding a sign displaying your name.
Did you find your Question?
Ask to us! We will be happy to get back to you with an answer.
